TY  - BOOK
ED  - Symposium on service quality initiatives in OECD member countries
TI  - Responsive government: service quality initiatives
SN  - 9264147098
PY  - 1996///
CY  - Paris
PB  - OECD
KW  - ADMINISTRACION PUBLICA -CONTROL DE CALIDAD
N1  - Bibliografía al final de cada trabajo
ER  -